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Customer Service Excellence

Nosak Group > May Training > Customer Service Excellence

CUSTOMER SERVICE EXCELLENCE

Date: June 5-6, 2018

Duration: 2 days

Venue: Nosak Training School, Plot C36A, Nosak Road, Amuwo Odofin Industrial Area, Lagos State

Phone Number: 08023060348

COURSE OVERVIEW

Course Methodology
Customer Service Excellence encompasses how business ought to relate with their clients. The course is designed to educate participants on the importance of customers to a business’s continuity. Therefore, it is vital for corporate organizations and businesses to effectively get skilled in Customer Service to deliver excellence.

Course Objectives
By the end of this course, participants should be able to:

  • Develop a customer friendly approach
  • Make good first impressions
  • Deal with unhappy customers

Target Audience
Human Resource personnel, Salespeople and Professionals in Customer Service Relationship.

Target Competencies

  • Friendliness
  • Assertiveness
  • Ability to work under pressure
  • Decision-making skill

Course Outline

Customer Service Basics

  • Expand your definition of service
  • Who are your customers?
  • Developing a customer friendly approach
  • What customer service means
  • Customer service qualities

Simple Actions, Huge Returns

  • Telephone Etiquette
  • Troubleshooting
  • Responding to your business mail
  • Making a good first impression
  • Helpful reminders for polite and public responses

Practice what you Preach – Dealing with the Right Customer

  • Communicating with the unsatisfied customer
  • Solving the customer’s problems
  • Follow up with the customer
  • Customer service traits to copy 16 benefits of good customer service

Customize Your Training
This training solution and other training topics from Nosak Group are currently available as a residential/in-house option. It can be customized for your team/organisation at your preferred location.

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