Course Methodology
Customer Service Excellence encompasses how business ought to relate with their clients. The course is designed to educate participants on the importance of customers to a business’s continuity. Therefore, it is vital for corporate organizations and businesses to effectively get skilled in Customer Service to deliver excellence.

Course Objectives
By the end of this course, participants should be able to:

• Develop a customer friendly approach
• Make good first impressions
• Deal with unhappy customers

Target Audience
Human Resource personnel, Salespeople and Professionals in Customer Service Relationship.

Target Competencies

• Friendliness
• Assertiveness
• Ability to work under pressure
• Decision-making skill

Course Outline

Customer Service Basics

• Expand your definition of service
• Who are your customers?
• Developing a customer friendly approach
• What customer service means
• Customer service qualities

Simple Actions, Huge Returns

• Telephone Etiquette
• Troubleshooting
• Responding to your business mail
• Making a good first impression
• Helpful reminders for polite and public responses

Practice what you Preach – Dealing with the Right Customer

• Communicating with the unsatisfied customer
• Solving the customer’s problems
• Follow up with the customer
• Customer service traits to copy 16 benefits of good customer service

Customize Your Training
This training solution and other training topics from Nosak Group are currently available as a residential/in-house option. It can be customized for your team/organisation at your preferred location.